Refund policy

Help! My Truly product did not arrive up to par.

In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support team at info@trulybeauty.com and we will be happy to help you!

I received a product with an outdated label.

Due to a recent name change from Truly Organic to Truly, some of our shipped out products may be packaged with our outdated ”Truly Organic” branding. Our goal has always been to incorporate a blend of natural, healthful ingredients with clean, high-end non organics to make skincare that promises the best results. Our mission hasn’t changed, but our name has! Please note that these products are not 100% organic or certified organic and refer to the information on our disclaimer page on our products ingredients to understand what should be expected within Truly products. If you have received a product labeled with “Truly Organic” and would like to promote or share that product, or would simply like your product to have updated labeling, please contact us at info@trulybeauty.com and we will replace your product with our most updated “Truly” packaging or issue you a store credit or refund for the value of the product.

Can I return a product if I have (gently) used it?

We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No biggie. Please contact our customer support at info@trulybeauty.com and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help.

How long do refunds take?

Refunds will take 3-5 business days to be processed and posted to your payment method.

60-Days Worry-Free Guarantee

We promise you'll love everything in your order. If not, Just let us know and we'll make it right. All Truly Products come with a 60-days money-back Guarantee